Smart companies build customers

Here’s what most brands do…

They work hard on a product, service, book, or idea.

They build the website.

They hammer out the delivery.

They set their launch date.

They place the final, finishing touch.

And then they release it.

They spend time, energy, and money presenting their work to the world.

Maybe they buy some advertisements.

They make some phone calls.

They might even get featured in the media.

And, when it’s all done, they evaluate their results, learn from their mistakes, and do it all over again.

This strategy works, but it’s got a “trial-and-error” quality baked into it.

“Make something… show it to the world… evaluate results… repeat”

Smarter brands add another layer to this process.

This layer allows their efforts to snowball over time.

This layer is made up of people.

Smart brands not only create great products and services…

They also work on building a group of people to support those creations.

They devote their time to building the right kind of relationships that move them out of “trial-and-error” mode and into bigger and bigger paydays.

They adjust their marketing strategy from one-way communication, to building a community that thrives with ongoing conversation, social sharing, and buzz.

They create an environment where folks don’t just buy once, but keep coming back for more…

And, customers not only love their purchases, they start bringing their friends and spreading the word.

Because of this added layer… because they are focused not on one-time sales but on building a tribe… each new product launch gets larger and more profitable.

Over time customers get happier and happier.

And with each passing year, their reach and profits grow considerably.

Instead of creating product after product hoping one sticks, smart brands build a lasting asset (a group of customers) that can grow exponentially all on its own.

This is the most important part of building a company, a brand, and a legacy.

People make ideas, products, and services spread across markets.

People make the difference.

Some brands build stuff and put it on the shelf for sale.

The smartest brands build a group of customers and enjoy a lifetime of growth.

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Two Ideas

to change the way you market your company...

Better marketing starts with two important shifts.

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About Stacy

Stacy Rust is a marketing strategist, writer, and advisor. Her mission is to get your work, your ideas, your products, and your services into the hands and hearts of more people. After working in Creative Services at the BBC Worldwide in London, and then as an Account Executive at a private advertising agency in Minnesota, she struck out on her own to provide fresh, unique, and in-depth strategy to companies around the world. Today, Stacy leads her global community of thousands of entrepreneurs, executives, and creatives with insightful advice and practical strategy on how to create impactful work, build an eager audience, develop messages that spread, and grow thriving businesses from the ground up.

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